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Chico business seeks Customer Care Coordinator! Fantastic full-time, temp to hire opportunity!
Bring your customer service and admin skills and get to work!

Schedule: Monday-Friday, 7:30am-4:30pm with occasional Saturday hours as needed

Business overview:
Independent retailer of manufactured and modular homes serving California, Oregon, and Nevada.
The experienced team takes pride in delivering high quality homes backed by outstanding service.

Position Summary:
The Customer Care Coordinator serves as the primary point of contact between customers, external technicians and contractors, internal teams, and the Service Manager. This role supports daily service operations by coordinating communication, scheduling, documentation, invoicing, and warranty processes to ensure efficient workflow and positive customer experience.

This position also supports the internal team with county permit processing, which may include driving to county offices to submit and retrieve home permits.

The ideal candidate is customer focused, highly organized, and comfortable working in a construction office environment. Experience in construction management, manufactured housing, or service coordination is strongly preferred.

Essential Duties & Responsibilities:

• Participate in a structured and extensive training period
• Training will extend to include county permitting process and customer engagement
• Once trained, serve as primary contact for calls, inquiries, service requests, and follow up
• Professionally greet customers and assess service or warranty needs
• Assist with coordination of service schedules between customers, technicians, and contractors
• Track service requests, work orders, and job status through completion
• Review incoming invoices to validate work performed and billing accuracy
• Manage warranty claims
• Create and process service orders
• Maintain accurate records and documentation
• Communicate job details, updates, and changes clearly to customers and internal teams
• Build and maintain positive relationships with vendors, contractors, and internal teams
  
  Qualifications & Core Competencies:
  Prior experience in construction, service department, manufactured housing preferred
  1-3 years of relevant experience preferred
  Strong organizational, communication, and multitasking skills
  High attention to detail and ability to manage competing priorities
  Microsoft Office (Outlook, MS365, Teams, Excel, Word); ability to learn new systems
  Strong phone etiquette and professional interpersonal skills
  Ability to work with basic math, billing, and spreadsheets
  Professional, customer focused demeanor and collaborative mindset
  Bilingual in English and Spanish strongly preferred
  
  Travel & Licensing Requirements:
  Valid California driver s license and reliable transportation required
  Ability to travel locally to customer sites and county offices as needed
  
  Compensation & Benefits:
  Base salary + potential for bonus (pay offered will be based on skills, experience, and internal equity)
  Mileage reimbursement
  Opportunities for growth and advancement within the company
  Supportive, team oriented work environment
  
  Drug screen required
  
  Apply now - Resume required!
  
  RUSH Personnel Services Inc. 500 W. East Avenue, Chico, CA. 95926
  
  (530) 893-5500